FAQ

What services do you offer?
We provide comprehensive logistics and shipping solutions including domestic and international freight, cargo handling, express delivery, warehousing, and customs clearance across the Maldives.
Do you operate in all atolls of the Maldives?
Yes, we serve all 20 administrative atolls, including remote islands, with reliable sea and air freight options.
Is your service available for individuals and businesses?
Absolutely! Whether you’re a business owner, expat, or individual shipping personal items, we cater to all customer needs.

How do I book a shipment?
You can book online through our website, call our customer service, or visit our office. Our team will guide you through the process.
What items can I ship?
We handle general cargo, documents, perishables, electronics, and more. Restricted items include hazardous materials, weapons, and illegal goods.
How long does delivery take?
Delivery times vary based on destination and service type:
- Local islands: 2–5 business days
- International: 5–14 days (depending on origin/destination)
Can I track my shipment?
Yes! Use your tracking number on our website to monitor your package in real time.

Do you assist with customs clearance?
Yes, we manage full customs documentation and clearance for both imports and exports to ensure smooth processing.
What documents are required for international shipping?
Common documents include a commercial invoice, packing list, bill of lading, and import/export permits (if applicable). Our team will advise you based on your shipment.

Do you offer job opportunities or partnerships?
Yes! We’re always looking for skilled professionals and reliable partners. Visit our Careers or Partner With Us page to learn more.
Can I become a local agent or distributor?
We welcome collaboration with island-based agents. Contact us to discuss partnership opportunities.

How can I contact customer support?
Call us at +960 779750, email ask@mchandlers.com , or use the live chat on our website. We’re available 24 x 7.
What if my package is delayed or damaged?
We apologize for any inconvenience. Please contact us immediately, and we’ll investigate and resolve the issue promptly.
Do you offer insurance for shipments?
Yes, we offer optional cargo insurance for added peace of mind. Ask our team when booking.

We reach all 20 atolls — including remote and hard-to-access islands — with reliable sea and air freight coordination.

Save time with our expert team handling customs documentation and clearance efficiently, minimizing delays.

From small parcels to full cargo containers, we provide dedicated account handling and real-time updates.

Delivered on time with no hassle.